Refund policy

Damaged Goods

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 5 days from the day your order has been delivered to inform us of any issues. 

Exceptions / non-returnable

Unfortunately, we cannot accept returns on gift cards.

Exchanges/Refunds

Exchanges or Refunds can be requested 5 days from the time your order is received. Please be detailed with if you would like to exchange for a different size or different item, or if you would like a refund. 

To start an exchange or refund, you can contact us at thewisterialaneboutiqueshop@gmail.com.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thewisterialaneboutiqueshop@gmail.com.